One Gym

Terms & Conditions

MEMBERSHIP TERMS & CONDITIONS

  1. Introduction
    1. Your agreement is with Gymco Limited (trading name One Gym Collingham), a registered company (no.12054779) with registered office as 33 Bishopdale Drive, Collingham, LS22 5LP.
    2. This document forms a legal agreement between you and the company, so please make sure that you read it carefully and that you understand it.
    3. By signing up to any of our membership options, you are agreeing to adhere to the Terms and Conditions and the Rules and Regulations set out by One Gym Collingham. These documents are available on request or on our website.
    4. We have two types of memberships: upfront and direct debit membership. All memberships at One Gym Collingham must be paid for in advance of your first use.
  2. Upfront Memberships
    1. Upfront memberships begin from the day that you pay for your membership, and will continue on for either 1 day, 12 months, or the members lifetime from that date, depending on your membership choice.
    2. There are currently no administrative fees on any of the memberships, so the price outlined on our official pricing documents and on our website is what you pay. We aim to be transparent for all of our members and users.
  3. Direct Debit Memberships
    1. All direct debit memberships are monthly memberships and in this document, when we refer to monthly, this is a calendar month. A full calendar month starts on the first or 15th day of the month and ends one month thereafter.
    2. All direct debit memberships require no commitment period.
    3. Your agreement starts from the date your membership application is accepted.
    4. All direct debit memberships roll monthly from the first or 15th of every month (or closest working day, if first falls on a Bank Holiday or weekend).
  4. Type of Membership
    1. Memberships are open to juniors aged 14 or over. Juniors aged between 14 and 18 will be required to complete a Consent form which must be signed by a parent or guardian. The Consent forms are available at One Gym Collingham premises on request.
    2. Adult members are those 18 or over.
  5. Membership Access Times

    Memberships are valid during opening hours. Opening hours are published on the premises and published on the website. This will include any variations at such times as Bank Holidays.
    Full Membership - Full access to the gym.
    Off Peak Membership - Entry to the gym anytime between 09.30 and 16.30 Monday to Friday and all day Sunday. Entry before and after these times are not permitted.
    Junior Membership – Entry to the gym anytime up to 18.00 Monday to Friday and all day Sunday.
    One Day Pass - Full access to the gym on the day of purchase. It can be used for re-entry (for example, day pass can be used in the morning and evening if a person would like to use the gym more than once in one day). team.

  6. Your Membership Fees
    1. The membership fee you pay will depend on the membership you choose, the payment option you choose and the minimum number of full calendar months you commit to be a member for.
    2. By signing up to One Gym Collingham, you are agreeing to the cost of your chosen membership.
    3. If you are not sure about the fees you are paying, please speak to a member of our team before signing up to the gym.
    4. You must pay all of your membership fees for the entire period that you committed to, even if you do not use our facilities and services (unless you have frozen your agreement in line with section 10).
    5. Upfront memberships are paid for in advance of use.
    6. When your commitment period finishes on a direct debit membership and we have taken the final payment from you, you are responsible for cancelling your direct debit with your bank as the direct debit payments will roll on until you do so. It is also helpful to email info@onegmcollingham.co.uk so we can request that the direct debit is no longer taken until you cancel, but this does not guarantee that payments will stop. If you cancel your direct debit membership payments before your membership has ended, you will be required to pay for any outstanding amounts upfront.
  7. Payment Options Explained
    1. For each of the payment options set out below, please be aware that the fees could change in line with section 14.
    2. The types of payment options we offer are as follows:

      Upfront one day, annual or life time membership

      • With this payment option, you commit to being a member for one day, one year or your life time and to pay all your membership fees upfront when you join or renew. The longer you commit to, the cheaper the rate.
      • Under this payment option, during your commitment period you will not be able to change to a lower level of membership and you will not be able to cancel your membership except for the reasons set out in section 11.
      • After you chosen membership period has ended, your membership will stop, which means that you will have to renew in order to continue to use the gym facilities.
      • Payment by cash, cheque, or bank transfer.

      Direct debit annual membership

      • With this payment option, you commit to being a member, and paying the membership fee, until further notice. In return for this your membership will automatically continue on a monthly basis.
      • Payment by direct debit only.
      • If you choose a particular payment option and decide to upgrade your membership, you must pay any extra fees which apply.
  8. Payment Methods
    1. No matter which payment method you choose, all membership fees must be paid in advance.
    2. Upfront payments can be made by cash, cheque or bank transfer.
    3. Direct debit payments will be made on the first or 15th of every month (or closest working day, if the due date falls on a Bank Holiday or weekend). You will have to complete a direct debit form to sign up, so bring your account number, sort code and bank address with you.
    4. If you are on direct debit, we will write to you to tell you about any changes to your payment scheme. When you tell us about a change to your bank account details, we may ask you to sign a new direct debit form.
  9. Failure to Pay
    1. There could be reasons why you have not paid the monthly membership fee you agreed to pay by Direct Debit because:
      • The account details you gave us for the direct debit were wrong; or
      • There was not enough money available in your bank account; or
      • You cancelled your direct debit without giving us notice.
    2. If the account details you gave us for the direct debit were wrong
      1. We will ask you to pay by cash, cheque or bank transfer and to give us your correct bank details. We may appoint a debt-collection agency to collect any payments you owe, and you may have to pay any costs associated with this, including court costs.
      2. While you owe us payments you will not be allowed to enter the gym until your payments are up to date. You will still have to pay all monthly membership fees for the commitment period you signed up to.
    3. If there is not enough money available in your account
      1. We will ask you to pay by cash, cheque or bank transfer. If, after the second month we have contacted you, you still owe us the payment, we will cancel your membership from the end of that month or the end of your commitment period.
      2. While you owe us payments you will not be allowed to enter your gym until your payments are up to date. You will still have to pay all monthly membership fees for the commitment period you signed up to.
    4. If you cancelled your direct debit without giving notice
      1. We will ask you to pay by cash, cheque or bank transfer. If, after the second month we have contacted you, you still owe us the payment, we will cancel your membership from the end of that month or the end of your commitment period.
      2. While you owe us payments you will not be allowed to enter your gym until your payments are up to date. You will still have to pay all monthly membership fees for the commitment period you signed up to.
  10. Freezing Your Membership
    1. You may freeze your annual memberships for up to 12 months for the following reasons:
      • Pregnancy
      • Serious illness
      • Serious injury
      • Redundancy
      • Your office moves to more than 10 miles from One Gym Collingham
    2. If you have a day pass or are on a monthly membership, you will not be able to freeze your membership for any reason.
    3. At the discretion of senior management, memberships may also be frozen for certain religious periods, such as Ramadan.
    4. When submitting your request in writing, you must state the length of the freeze and the reason for the freeze.
      1. Any reason given for a freeze that are not in line with those listed above (10.1) will be rewarded at the discretion of management. If you do not provide a reason, your request is unlikely to be granted.
      2. You will need to let us know when you plan to return. We will automatically start your membership again, and start taking any direct debits, on the date you tell us you want your membership to start again.
    5. We will not charge you membership fees while your membership is frozen.
    6. You will not be allowed to use the gym while your membership is frozen. We may ask you to hand in your current membership card when you start your freeze and will give you a new one when you return.
    7. We may ask you to provide acceptable proof of the reason you give for freezing your membership.
  11. Cancelling Your Membership
    1. Cancelling your membership during the cooling-off period
      After you have joined One Gym Collingham, you may cancel your membership for any reason within 14 days of joining. This is called the cooling-off period. Cooling off periods apply for all memberships (upfront and direct debit). If you choose to cancel within these 14 days, we will give you a full refund of your membership fee. All memberships cancelled within the cooling period will incur a non-refundable administrative fee of £20.00.
    2. If you want to cancel your membership within the cooling-off period, you need to write to One Gym Collingham, stating your reasons. The cancellation will only be granted if approved by the management team.
    3. Reasons for cancelling your membership after the cooling off period but before your commitment period ends
      After the cooling-off period you may cancel your membership within your membership commitment period for the following reasons only.
      • Pregnancy
      • Serious illness or serious injury
      • You move house more than ten miles away from the gym
      • You are made redundant
      • Your office moves to more than 10 miles from the gym
      • We close the gym for refurbishment for more than a month
      • We significantly reduce the opening hours (unless this is temporary)
      • We increase the membership fee that applies to you
      • You change to an annual upfront memberships
    4. Cancelling when your commitment period has ended.

      As well as the above, you are entitled to cancel your membership if your commitment period has ended.

      • If you purchase an upfront membership, your membership will be stopped at the end of your commitment period.
      • If you are on a direct debit membership, your commitment is until cancelled.

      Requesting a cancellation

      1. To cancel your gym membership you must send your notice in writing to One Gym Collingham. If you are on direct debit, you must give sufficient notice (seven days before payment due date) of your cancellation, or your next month’s payment may be taken.
      2. If you cancel your membership in writing (by post or e-mail), when we receive your written notice we will send you a response to confirm the date that your membership will end. If you do not receive this acknowledgement, you must assume that we have not received your cancellation notice.
      3. If you have a pre-paid membership, you commitment period will be paid for in advance. Therefore, you may be entitled to a refund if your cancellation is approved.
  12. Refunds
    1. For direct debit payments, we will issue any refunds due to you by bank transfer or by cheque to the address you have given us on your Member Agreement Form.
    2. For upfront payments, we will issue any refunds due back the same way that payment was initially provided or by bank transfer.
  13. Our Right to Cancel or Freeze Your Membership
    1. We may cancel your membership by giving you one month’s notice in writing. In these circumstances, we will refund that month’s fee that you have paid, and any fees you have paid for future months.
    2. We may freeze your membership (we will not charge you monthly membership fees while your membership is frozen) or cancel your membership without giving you notice, if:
      1. You seriously or repeatedly break the conditions of your membership;
      2. You allow another person to use your membership card to get into the gym (unless you have told us that your membership card has been lost or stolen);
      3. You or your guests use offensive or abusive language, or use violent or offensive behaviour or if your behaviour puts our other members, guests or employees at risk.
    3. If we permanently close the gym, we will, where possible, give you at least one full calendar month’s notice in writing. We will send this to the address you have given us. We will also put a notice on the member’s information board. We will end your membership at the end of the month’s notice and refund any monthly membership fees you have already paid for the remaining commitment period.
    4. If we receive official notice (for example, from the bank) that you have passed away, we will immediately cancel your membership and refund any fees you have paid for the remaining membership commitment period.
  14. Our Right to Change Your Membership
    1. We may, at any time, choose to withdraw a type of membership or a payment option for new members or members who want to change, restart or renew their membership or payment option.
    2. From time to time we may change our monthly membership fees by any amount we think is reasonable. We will try to only change the fee at a maximum of once a year. However, we cannot guarantee this. We will tell you about any change that will apply to you, and will give you at least one full calendar month notice before the change comes into effect, in line with the Direct Debit Guarantee. Please see your payment options for details of how fee changes will affect you.
    3. We may make reasonable changes to these terms and conditions if the changes are for the benefit of the majority of our members.
    4. When we make changes that may affect you, we will give you notice of the changes we plan to make. If you are not happy with the changes, you can cancel as explained in Section 11 of these terms and conditions.
  15. Restarting Your Membership After Cancellation
    1. You may start your membership again at any time.
    2. If you would like to restart a direct debit membership, you will need to sign a new membership agreement form and set up a new direct debit with us.
    3. If you would like to restart an upfront membership, you will simply need to pay the membership fee. You will only need to fill in a new membership application form if your details are no longer on our system.
    4. You may not be able to restart your membership until you have paid any amounts you owe us (if any), and we can refuse to let you restart your membership again.
  16. Events Beyond Our Reasonable Control
    1. If we cannot provide all the services and facilities at the gym for 30 days or more in a row, or services and facilities are significantly reduced for 30 days or more in a row, for reasons or events beyond our reasonable control, you or we can cancel your agreement immediately after giving notice in writing. We do not have to pay you compensation in these circumstances.
    2. Reasons or events beyond our reasonable control’ could include, but are not limited to: natural disasters, acts of terrorism, protests, riot, fire, explosion, flood, an epidemic, strikes or other labour disputes (whether or not they relate to our workforce), delays affecting suppliers or not being able to get suitable materials on time or at all.
  17. Evidence of Your Eligibility
    1. We may ned you to provide satisfactory proof of:
      1. Your eligibility for any type of membership, either before your membership starts or at any time during your membership;
      2. Your entitlement to cancel or freeze your membership;
      3. Any email you sent to confirm cancellation, or the date you posted your cancellation notice (or both).
    2. If you cannot provide satisfactory proof, you make not be permitted to apply for a certain type of memberships or we may not be able to cancel your membership.
  18. Membership Cards
    1. We will create a membership card for you when you join and you must bring your membership card with you each time you visit. If you forget your membership card, we may ask to see a second form of ID before we allow you to enter your gym.
    2. You must sign in every time you use the gym for health and safety purposes using your card.
    3. If you have lost your membership card, please inform a member of the reception team who will make you a replacement. There may be a charge for a replacement card.
  19. Queries
    1. If you have any questions about these terms and conditions, payments or specific details about the gym, you can contact, by email info@onegymcollingham.co.uk or in person at the main reception desk.
  20. Liability
    1. When we carry out any health assessments and exercise questionnaires we may identify possible problems with you taking part in exercise and recommend that you get medical advice. We are not responsible if you ignore our recommendations and continue to exercise in the gym.
    2. We do not have to pay you compensation for any service, facility or equipment not being available for health and safety reasons or if it is for the benefit of our members.
    3. We do not have to pay you compensation for loss or damage you may suffer unless we have failed to carry out our duties under these terms and conditions to a reasonable standard or we break any duties we have by law.
    4. We will not pay you compensation if we have failed to carry out our duties due to:
      1. Your own fault
      2. The fault of someone else who is not directly connected with providing our services under these terms and conditions;
      3. Events which we could not have known about beforehand even if we had taken all reasonable care.
    5. We can make changes to the type of facilities we provide, and we will give you notice of any such changes. We will not be liable for any loss or damage caused by these changes unless the loss or damage is caused by our negligence.
    6. You must make sure that you can do the exercise provided by any exercise programme you follow.
    7. You should consult your doctor before you start any exercise programme or class if you are not sure whether it is suitable for you.
    8. Our liability to pay you compensation for loss or damage (other than for death or personal injury) is limited to a reasonable amount, taking account of factors such as whether the damage was due to our negligence.
    9. Despite these terms and conditions, we will be liable for death, personal injury or fraud where we are at fault.
  21. Data Protection
    1. We will record any personal information you give us in line with the current data- protection laws.
    2. We will keep any sensitive information you give us confidential and secure and only pass it to, or receive it from, those involved with your programme. By joining one of our membership options, you are giving us permission to share relevant clinical information that relates to your health goals between members of our staff.
    3. It is important that we hold the most up-to-date contact details for you. You are responsible for keeping all your personal contact details and choices for how you want to receive marketing materials up to date. To let us know of any changes to your personal information.
    4. You can request our full privacy statement from info@onegymcollingham.co.uk. This includes information on how we protect your information, who we are allowed to give it to and how to ask for a copy of the information we hold on you.
  22. Regular Communications
    1. We will use the email address, phone number or home address provided on your application form for communications with you. This will be specific to you or your membership.
    2. You are not able to opt out of these communications, as they could be matters of high importance. If you would like to let us know the form of communication that would suit you best, please do inform a member of the reception team who can update your preferences.
    3. Where permission is given, we may also use the email address, phone number or home address provided on your application form for other communications, such as our monthly newsletter.
    4. If you want to opt out of our marketing communications at any time, please let us know in writing.
  23. Choice of Law
    1. Your membership with the company is governed by the laws of England and Wales.

One Gym Collingham is the working name of Gymco Limited, a registered company (No. 12054779)